Tips and returns pellet stoves Ecoforest

[Laurette5708]

Hello everybody

I am new to the forum.
I am looking for information on ECOFOREST pellet stoves.

Let me explain my situation.
I live in a renovated house (insulation not top) of 110 m2 approx.
I had a very bad experience with a pellet stove from ECOTECH (they are in Villeurbanne and in the process of backup now).
My husband and I bought it in May 2007 on an expo fair (the thing never to do but we were young and naive ...), installed as best as possible by people who have never had to do with this kind of material. We had a lot of problems and finally it was not working at all.
Having no after-sales service, no follow-up at home, we decided to go to court. An expert moved - at our expense to our home and we finally found an agreement with this company but it was never honored.

So I find myself today with a stove that can not work in the state (+ installation in suction cup to be completely reviewed) and 2 tons of pellets stored since 2 years and which will not be able to serve me any more ...

Yet we found this heating system quite powerful and we are studying the possibility of re-install one but not without notice in advance!

I would like to know if any of you have installed ECOFOREST brand equipment which I am told is the best thing ...

Consumption, noise, dust, monitoring, after-sales service, I take all the advice!

I am very careful because in my first case, I left 10 000 EUR anyway that I will never see again ...

Sorry for this long message and thanks in advance for your advice!

[Obamot]

Two identical messages in large print, it smells of advertising (?) Nan? Is not it? Hmm ...

And why all these capital letters especially in the title ... là ça fait mal aux zyeux!

[Laurette5708]

Hello,

it is not about advertising! sorry for the letters in big character ... and the post in duplicate, my PC asks me pbs.

I found this forum by chance because I was looking for help and I found it very well done with possibly people who could help me, I did not think to find aggression ...

if, however, other people think differently about you and have feedback on it, I am interested.

[Obamot]

No, no ... What is aggressive is not the titles in capital letters? and I put a smiley your title you have not corrected, do you need help? The other message can easily be removed by clicking on the small box on the right, next to "edit"

For your problem, do not you confuse with Ecoteck?

The simplest thing would not be first to identify the problem of Ecotech, is it not a question of setting and quality of pellets?
Here someone who asks about a similar case:
http://www.bricozone.be/fr/poele-insert ... 27641.html

To settle it would cost you less than to buy another one ... If your pellets are the cause, the fact of changing of stove will not necessarily solve your problem.

[Christophe]

I did not think there was aggression ...

if, however, other people think differently about you and have feedback on it, I am interested.

Some remarks from a moderator:

a) I deleted the double post

b) It is crazy to treat others aggressive when we come CRIER (capital = scream) on a forum with a double post like 1er message.

Aggressiveness comes from you ... it seems to me ...

No other forum do not tolerate such an arrival if "bourine" but you can always try.

Netiquette is, in my opinion, a notion that you do not know.

c) I put the title in lower case

d) the shape being corrected, so refocus on the bottom of the message. Thank you.

[dedeleco]

For your stove, I would tend as obamot to solve this technical problem of your stove and to make it work !!!.
Give all the information about the stove:
precise mark, model, characteristics, notice (manufacturer's web link, pdf, etc.)
The ecotech acronym has a very large number of different manufacturers.
Is it Ecotech or Eco-tech ????
Nature of the problem, expert reports, to identify the difficulty and its nature!
How did the stove work, how long, what failures ???

Before buying a stove, look at the manufacturer's manual and everything on the internet to find out how it is, its complexity, technical choices, availability of spare parts, user reviews, etc .; !!
There are a very large number of stoves, which indicates that the technique is far from being definitively developed and changes quickly, with the certainty of the disappearance of most brands in the future years, (as for cars there 80ans, or the tiles 25 years ago !!)
Personally I tend to buy a lot of spare parts with this kind of device, because 5, 10 or 15 years after they are not found !!

[Laurette5708]

I am not used to forums, also I beg users of this one to excuse my inexperience and mistakes

I didn't want to "shout" in my title or be "bourine",

I did not want to be aggressive, that's just what I felt in your 1er response, which was not the case at first.

Let's get off to a good start, my post was not meant to be disrespectful to anyone but, as I explained, find help.

To respond to your suggestion (I allow myself to tu tu tu) contact ECOTECH and put my current task back into operation:
I summarized briefly (the post was already quite long ) but in fact there is no more way to get anything from them, after the court where we withdrew the case believing that an agreement had been found, we filed an appeal with our protection legal and since then we have learned that the company is in "procedure" of safeguard ... as much to say that we will never be successful.

The trouble with this stove is that the board must be HS, (it may be repairable ??) and the installation must be redesigned from A to Z.

I do not know if I have to call a repairer who would like to restore it to the carement of changing to another brand with which I have a service worthy of the name ...
A heating specialist told us about the ECOFOREST brand, which is why I am looking for opinions / feedback on this brand ...

I'm not "closed" to any other eh, if other people have other brands to recommend, I'm all ears!

[Laurette5708]

thanks for your answer dedeleco.

So news for my current stove (I do not have the docs on hand, I'm not at home):
- bought from the ECO-TECH GROUP (you're right you have to make the difference) from Villeurbanne, they are attached to another name also for geothermal installation I think, the name will come back to me

- mark: from memory the docs that I have concerning the norms etc are in the name of FOURNIER in the Jura (to re-check tonight)

- model: ORFEO

- installation in August 2007, first pbs (black smoke emanating in the house) in November 2007.
So worked somehow one winter.
Getting started in September 2008: made everything break in just 10 minutes ... was safe ... fortunately I have a new electrical installation!

I have to go back to work but I will try to see scans docs related to this task in the coming days to give you an idea.

[dedeleco]

we decided to take justice. An expert has moved - at our expense to our home an agreement with this company but this one has never been honored.

This agreement is signed ?? In justice ?? So judgment?
If you have a home multi-risk insurance, often this type of litigation is covered by the defense and recourse with the assumption of expertises and procedures as I had to do personally several times over 40 years !!
Supplier and manufacturer have compulsory insurance (without insurance, this is the criminal and they can go to prison) and you can put them on notice to abide by their agreement, by registered letter, then bailiff and complaint to justice again (the threat may be sufficient) also assigning to court their insurance.
Me I won a lawsuit on architect and 7 years of procedures and corporate insurance had to pay everything with prejudice in their place!
For any work, it is good to require the original of the company insurance paid up to date with the clauses of the contract and to keep the copy !!

[dedeleco]

I summarized quite briefly (the post was already long enough Cheesy Grin) but in fact there is no way to get anything from them anymore, after the court where we withdrew the case believing that 'an agreement had been reached, we filed an appeal with our legal protection and since then we have learned that the company is in "procedure" of safeguard ... in other words that we will never be successful.

Insurance covers each stakeholder and they have to pay for their failure during their activity with your prejudice of more heating of the winters (double bills of the ersatz of heating).
So he can appeal against these insurance to be determined (2 or 3 max for companies) and if no insurance, they must be sent to prison!
The agreement was signed by the parties so assignment for non respect !!

Finally, if the electronic plate is down, ask to have another taken on another stove in stock or down for another reason.
Squeeze the actual manufacturer, you will get more.
Threaten to make public on the internet as you started.
He walked a winter, so he can walk.
The pellets over time take moisture from the air (a wet winter) and do not work well! They must be dried in the summer sun or by heating before near the stove.
Being firm, dynamic and threatening and going to the end if they do not understand, we get justice !!