Christophe wrote:Should we ban Amazon?
You have summed up here the unique idea of the franchise that I see everywhere opposed to those who innovate and produce: prohibit or tax. This is one of the reasons why there will never be a "GAFA" in France, and why many Gauls will be proud of it. Aiming beyond their borders is not their thing, fortunately some multinationals in the luxury goods, food industry and aeronautics industry do not follow the advice of these bullets.
If Amazon does not pay its taxes, it is up to the state to make it pay. If the little citizen that we are does not pay his taxes, it seems to me that he knows how to do it. The idea of taxing GAFAs instead of making them pay their taxes is squared bullshit. Either they cheat, and then they have to be brought into line, or not. But if we start taxing those who cheat, why not also tax the thieves of bicycles, cell phones, or dealers, while letting them do their business ?! I even suspect that it would be better to be taxed rather than pay taxes, so why would I still pay taxes? I prefer to behave like the GAFAs and be taxed!
I don't know on the employee side, but seen from the customer that I am, Amazon is admirable. Because today there is a considerable value that the French seek, but without understanding that it must be two-way: it is confidence. Is your purchase not right for you? You return it and they refund. Your order has not arrived? They reimburse you without waiting for you to initiate a dispute with the carrier. Do you have a problem with the order? You phone them and they answer, no waiting, not like taxes! Is there a delay in delivery? They warn you and you can give it up if the scheduled date has passed ... In short, these traders are not cheating on us ... They have understood everything, and their customers too, that's why they are successful.
Small businesses will remain small businesses: very little choice and more expensive. They are useful for troubleshooting, or for short circuit food, or if they are able to provide unusual products even on Amazon, or if one is in a hurry. It's another niche.
But businesses like Amazon are essential. Not only is the customer service great, but the fact that Amazon has set the bar high enough has forced others, including French companies, to align and elevate their service. We are no longer in the days when the 3 Suisses sent you the order a month late, or a "similar" product without asking you anything but not the one ordered because it was no longer being done ("miss the mark", said- you, that's it). By its quality of service, Amazon has boosted sales on the Internet, has therefore also favored other companies by giving confidence for this type of purchase, and forced backward or unscrupulous online merchants to evolve or shut down. . Well done Amazon.
Let his detractors do better, and we will abandon Amazon.