[Solved] Android 9.0: Internal memory full on Samsung S8. Hidden VisionProvider system application to empty

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[Solved] Android 9.0: Internal memory full on Samsung S8. Hidden VisionProvider system application to empty




by Christophe » 27/05/21, 12:57

I've been struggling for weeks with a worry of Android memory saturation on my Samsung S8 (2018) while, in my opinion, it is not really saturated!

The system indicates that the 64 GB (or 54 GB by removing the system, oh yes 54 GB anyway: Android has become heavier than Windows!) Are saturated !! Sometimes the camera does not even launch ...

But when I do more in-depth system diagnostics nothing indicates that the memory is full ... except that it is full! : Shock: : Shock: : Shock: : Shock:

I did a deep audit with Android Assistant: https://play.google.com/store/apps/deta ... l=fr&gl=US
I have Malwarebytes Pro on it: https://play.google.com/store/apps/deta ... l=fr&gl=US
I also have a removable 16 GB SD memory card on it but it's kidding (too): one day it is accessible, one day it is not (indicated not formatted). I reformatted (on Android) but the problem persists and especially the old files are still there! : Cheesy: : Cheesy: : Cheesy:

I have tested the SD card several times on a PC: it is not detected.

It drives me crazy! : Cheesy: : Cheesy: : Cheesy:

Screenshots of the issue

Storage Analysis:

Screenshot_20210527-124805_My Files.jpg
Screenshot_20210527-124805_My Files.jpg (62.85 KiB) Viewed 471 times


Device maintenance from Android configuration:

Screenshot_20210524-121448_Device care.jpg
Screenshot_20210524-121448_Device care.jpg (58.63 KiB) Viewed 471 times


Screenshot_20210524-121018_Device care.jpg
Screenshot_20210524-121018_Device care.jpg (70.25 KiB) Viewed 471 times


Android Assistant

Screenshot_20210524-131220_Android Assistant.jpg
Screenshot_20210524-131220_Android Assistant.jpg (88.05 KiB) Viewed 471 times


A click on 54 GB internal storage memory gives this screen (where are the remaining 53 GB ???):

Screenshot_20210524-131625_Android Assistant.jpg
Screenshot_20210524-131625_Android Assistant.jpg (87.66 KiB) Viewed 471 times


Screenshot_20210524-131643_Android Assistant.jpg
Screenshot_20210524-131643_Android Assistant.jpg (83.01 KiB) Viewed 471 times


It annoys me it annoys me it annoys me ...



: Evil: : Evil: : Evil:

: Cheesy: : Cheesy: : Cheesy:

Suggestions ????

Thank you zamis!

Edit: solution here electricite-electronique-informatique/android-9-0-memoire-interne-pleine-saturee-sur-samsung-s8-et-c-est-incomprehensible-t16864-10.html#p448596
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Macro » 27/05/21, 13:35

I have the same ... Mainly caused by photos which are stored in double blind (see triple) on the telephone and the memory card .... It has happened to me since an update ...
Ditto for "contact" files and contact groups "...
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 27/05/21, 13:40

Ah I feel less alone and less stupid as a result!

Yes I would say it started to fill up slowly 1 year ago ??? But I did not take 54 GB of photo or video even stored in duplicate!

Where the hell are these files hidden?

So you have solved? Have you looked?
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by izentrop » 27/05/21, 13:58

Have you validated "see hidden files" in your file explorer?

In the "files" application, there is this option, but it must be original on my ouaoué
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by renaud67 » 27/05/21, 14:24

In case you haven't already encountered it:
https://eu.community.samsung.com/t5/aut ... -p/1354457

Thank you very much for all this detailed information

I had done this afternoon almost everything you said except go see in "Storage settings" and dig a little, I finally found where the problem came from.

My storage settings showed more than 30GB of photos / videos even though I had deleted all my content in the phone's Gallery. BUT I found out that my deleted photos / videos are actually moved to a trash folder which is "hidden" in the Gallery menu. I had more than 7000 files stored in the recycle bin, hence the 30 GB ...
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 27/05/21, 14:25

Ah no izy they were hidden ... I looked and found this:

Screenshot_20210527-141214_My Files.jpg
Screenshot_20210527-141214_My Files.jpg (100.13 KiB) Viewed 431 times


There is also the function "Duration of unused files" ???

Screenshot_20210527-141323_My Files.jpg
Screenshot_20210527-141323_My Files.jpg (56.03 KiB) Viewed 431 times


Marked in storage analysis? It means ????
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 27/05/21, 14:26

renaud67 wrote:In case you haven't already encountered it:
https://eu.community.samsung.com/t5/aut ... -p/1354457

Thank you very much for all this detailed information

I had done this afternoon almost everything you said except go see in "Storage settings" and dig a little, I finally found where the problem came from.

My storage settings showed more than 30GB of photos / videos even though I had deleted all my content in the phone's Gallery. BUT I found out that my deleted photos / videos are actually moved to a trash folder which is "hidden" in the Gallery menu. I had more than 7000 files stored in the recycle bin, hence the 30 GB ...


Ah I feel that we are getting closer ... I'll do the new diag ...
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 27/05/21, 14:42

Not better: with the hidden files visible, the diagnostics show almost the same thing ...

In your Renaud link, I read:

So here's the mystery solved: all you had to do was empty the trash!

Trash can ? WTF? Where is she ???? : Mrgreen: : Mrgreen: : Mrgreen:
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 27/05/21, 14:57

If it's the gallery's basket, mine only contained 57 MB ... so that's not it !!

I read the whole subject, nothing works Renaud : Cry:

It must be something else *!



These are really c0n ** ds at Samsung to code like sleeves! Or it's just part of * their obsolescence strategy !! : Evil: : Evil: : Evil:

I did everything that was indicated here on the OFFICIAL SITE https://www.samsung.com/fr/support/mobi ... ne-galaxy/

Solving the problem by putting in a new SD card is crap! It is not understanding and solving the current problem, it is just pushing it away!

IT WORKS PO !! CLAMERDE! SAMSUNLE !! : Mrgreen:



I never take a samsung again !! This S8 swelled me from the first weeks (like making a samsung account in addition to the obligatory gmail account, like Bixby of my 2 which is useless except to take resources)! My 2015 Sony Xperia is still in use and hassled me a lot less (but I had to change the screen twice ... ah the ravages of alcohol ... : Mrgreen: ) !!

Ah something else: for a few months the Battery of the S8 has started to seriously weaken ... without much use I am often <20% in the evening! The 2 concerns are perhaps linked?
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Re: Android 9.0: internal memory full (saturated) on Samsung S8 and it's incomprehensible!?!




by Christophe » 29/05/21, 15:15

Problem still not solved..It's so saturated that I can even no longer ... delete photos!

No messing around but samsung wtf !! : Evil: : Evil: : Evil:
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